The success of any business depends on several things, and it’s essential to grab every opportunity you can to make it run smoother and improve customer satisfaction. There are many processes, management tools, and strategies you can adopt, one of which is the SIPOC Diagram.
In this article, we’ll look at what this is and how it can help your business achieve the desired level of success.
SIPOC is an acronym for Suppliers, Inputs, Process, Outputs, and Customer. With information from these five areas, it’s possible to create a process map or diagram that provides an overview of your business processes.
It allows you to visualize the process by identifying all the relevant elements of your business process improvement project and is drawn up before any work begins. It is also a tool that’s commonly used to inform a Six Sigma project.
SIPOC highlights relationships between your customer requests, what your suppliers provide, and how the two are united in a process. It helps you find the answer to several questions, such as:
SIPOC diagrams can also help when new team members need to be introduced to an unfamiliar process, as well as planning new concepts for your business.
A SIPOC map or diagram is straightforward, and that is one of its most endearing strengths. SIPOC forms are available, and these are what people generally use, but it’s not essential.
You have to make a list of elements under each category as follows:
Who are your customers, and what might they be looking for? Customers can be both internal and external. Identifying your customers correctly means you can ensure you’re working to meet their validated and specific requirements.
These are the result of your processes and should closely match your customer requirements. In this list, it’s usual to include delivered service, produced goods, information gained, or actions completed.
This section includes the high-level steps which constitute your process. By capturing the steps, you’re providing an overview of the process, from start to finish, and what the process involves. You only need to list a few of the most vital and general steps. Going into too much detail is not required.
Inputs come from the supplier, usually as materials, whether physical or informational. They are essential for your company to function.
The suppliers are where your inputs come from. You only need to concentrate on suppliers who directly impact process outputs.
Follow these steps when you want to create your SIPOC Diagram.
Create a location for your diagram that is accessible and easy for team members to add any necessary additions. Flip charts work very well, as do post-it notes stuck on the wall.
There is one last step you can add if necessary. Try to identify the requirements of your customers. When the diagram is complete, it should be discussed with the sponsor of the project and other stakeholders.
Business processes are important for the smooth running of a business for both product and service. Here at Checkify, we enable you to document business processes in the form of checklists to follow step by step. This enables everyone to know how to best complete a process, reduces errors and missing steps and process automation.
Checkify also allows you to continuously improve processes and know who is doing each task at any time. Offering accountability, improved productivity and efficient workflow of tasks with business process management software (BPMS).
Six Sigma methodology is not a mysterious magic solution but a well-studied and tested set of tools and techniques that aim to solve problems of inefficiency within your business or projects. These techniques consist of spotting and removing all those faults cluttering your processes and stopping them from running as smoothly and effectively as possible.
Read More: Six Sigma Continuous Process Improvement
Lean six sigma is a combination of two methodologies, lean manufacturing and six sigma, designed to improve processes to drive businesses toward increased efficiency, productivity and improved customer satisfaction.
Read More: Lean Six Sigma
Six sigma, lean, and lean six sigma are all focused on improving processes to create more value for the customer.
Lean refers to removing waste in any process, while six sigma refers to optimizing a specific process. Lean focuses on reducing waste from a system, while six sigma’s goal is to improve quality.
Read More: Lean Six Sigma
Process Improvement Methodologies are a way to identify inefficient processes that can affect your business's performance. These methodologies can be incorporated into your business to help increase its productivity and profits!
Read More: Process Improvement Methodologies
With the lean methodology, you are stripping back the wasteful aspects of your business and either fine-tuning existing processes or replacing them entirely.
Toyota lean manufacturing production system has 13 core pillars that guide them in their decisions and continuous improvement.
Workers are central to the whole process and treated as a precious resource for the business
Read More: Toyota Lean Manufacturing: Maximise Productivity and Efficiency