What is process management? Process management, have you ever heard of it? Or heard of it and have no idea what it is and whether it has any relevance to you or your business?
Think about it every business is just a vast number of processes. You process orders; you process invoices, you process payments; you process customer enquiries, you process employees, you process… you get the picture. Most businesses have hundreds of processes, some good and some bad, without realising it.
Processes are the lifeblood of your business, whether you are a huge corporation or a small business. They drive everything that happens and the speed at which everything happens. So if you can speed up your processes, you will see an increase in revenue and profits. The thing with processes is that you need to know what works and doesn’t to improve them.
This article will explain precisely what process management is and how it can benefit all businesses.
Let’s get started; what is process management?
Process management is about identifying repeatable processes, and documenting, improving, and managing processes.
The primary goal of process management is to ensure that processes are executed efficiently and effectively and that business resources are used optimally.
Think of them as a checklist, a how-to guide of how your business runs best.
Process management is also known as business process management, identified by the acronym BPM — the definition business process management (BPM) is the practice of improving, optimising, and automating business processes to increase efficiency, reduce costs, and improve overall organizational performance.
So many business processes are hard to manage when hidden within employees’ heads. This is called Tacit knowledge know-how without being aware that we have it, and this is why process management is important.
When processes, procedures and best practices are not documented, and a person leaves or gets sick, that knowledge disappears from the business.
Process management is important for a number of reasons. Some key benefits include:
Overall, process management is essential for organizations of all types and sizes as it helps them to operate more efficiently, effectively and in compliance with the regulations while fostering innovation and collaboration.
The steps of process management can vary depending on the specific methodology or framework being used, but generally, they include the following:
What are the steps of process management?
It’s worth noting that some process management methodologies may add or combine some steps and some of them may be omitted depending on the organization’s specific needs and the maturity level of the process management.
Some examples of business processes that can be managed using BPM include:
These are just a few examples; many other processes, like financial reporting, inventory management, performance management, project management, etc, can also be managed using BPM.
Now we have explained what is process management you need to expand your knowledge by knowing the different types of business processes. There are several different types of process management, but the most common ones:
It is worth noting that some organizations or experts may classify or define these types differently, but the general concepts are the same.
Now let’s break business processes up into types and ways to manage business processes. Every business has some level of BPM running in their business, whether they know it or not. What is process management going to be used for?
Integration-centric BPM, Document-centric BPM, and Human-centric BPM are different approaches to Business Process Management (BPM) that focus on different aspects of the process.
It’s worth noting that these three approaches are not mutually exclusive and can be used together as well. An integration-centric BPM can be used to automate the document-centric process and a human-centric approach can be used to design and optimize the process with the end-user in mind.
In any case, the best approach to BPM will depend on the business’s specific needs and goals and the processes being managed. Some businesses may benefit from a more integration-centric approach, while others may benefit more from a human-centric approach.
All processes need to be continuously improved, and here are a few things you need to consider when optimising your business processes.
Process Owner – It is important to have a process owner giving someone responsibility for the process design and improvement. Familiarity with the process from end-to-end and continuously assessing the need for improvement and optimisation.
Continuous Improvement – It is essential to create a culture of continuous improvement where people are encouraged to give feedback and comments are taken on board.
Document Reapable Processes – Standardise repeatable processes to reduce failures, errors
Automate Processes – Automate repetitive tasks to free up time to focus on tasks that can add additional value to the business.
Process management software should support and handle a company’s process management needs. Help you manage any type of business process you throw at it. This is where Checkify can help you manage your business processes.
Implementing process management software tools like Checkify across your company offers so many benefits like having how to knowledge at everyone’s finger tips, accountability, reduced errors, assigning the right person for the job, and knowing who is doing what when.
One of the biggest benefits is for constant process improvements and optimisation and the ability for everyone to have access to the best possible way to complete a task with the best outcome can drastically improve productivity and reduce the chances of human error.
Team members can have quick access to business processes, ability to design processes, learn to manage their own processes and optimise and improve processes constantly. What is process management going to be used for in your business?
Business processes are important because they are a step-by-step guide that describes how things are done in the best possible way and makes it easier to focus on improving business processes.
Read More: Why Business Process is Important
It’s your step-by-step plan for achieving your business goals.
Business process management is just like a recipe. It includes all the vital ingredients and instructions to take your important business activities from start to finish successfully and on time. But instead of a delicious chocolate cake at the end (unless you’re a bakery owner, of course), your finish line could be a product ordered and shipped to a satisfied customer.
Read More: No-nonsense guide to Business Process Management – and how it can make your business more awesome
Business processes are integral to the growth and success of any company. They set the blueprint or checklist for various activities, allowing employees to carry out small repeatable tasks towards a specific objective. Knowing what business processes are and developing them effectively are different things.
Read More: Business Process Management Benefits
Business process design should structure business processes into three types
Read More: Business Process Design: Three Main Types