The one thing that can hinder a business success faster than any other factor is the team inability to be consistent in their performance of business processes. Whether you manage one person or an entire team, it’s your job to make sure all that everyone is performing at their peak every single day—and that means doing the same things the same way every time . . . or as close to that as possible, anyway.
The biggest challenge isn’t always getting started, it is making sure you continue to perform at your highest level every single day, every single week, and every single month. It’s a lot easier to start something than it is to keep it going! While you may have hit upon a successful recipe or process one day, how do you know you can replicate it? How do you make yourself consistent?
In any business, it’s crucial to make sure everyone is performing their role in a consistent way. Completing tasks inconsistently can cause loss of revenue or harm to reputation, customers’ experiences if they don’t follow the correct processes. Therefore, it’s vital that everyone knows what is expected and how to be consistent using business processes and best practices.
If you have a specific process in place to help your employees perform at their best and get consistent results, that’s great! If not, it could be the secret ingredient you have been looking for to guarantee performance.
What does consistent mean? What does it mean to be consistent from the dictionary:
Acting or done in the same way over time, especially so as to be fair or accurate.Dictionary
Consistency is about repetition. Never making a mistake is pretty much impossible, but we can certainly strive for consistency.
Its main focus is all about keeping high standards in everything that you do.
To know if you can be consistent you must recognise when you don't reach the standards you perceive as good. Consistency means different things in different people and in different situations.
Find a team member who has been working with your company for a while and is a consistent performer. Ask him or her: What makes you be consistent in your role? Take notes and record what they say as this is business knowledge, tacit knowledge. Their comments are critical to improving consistency for everyone performing that role, outlining key pieces of advice that can be shared knowledge with other employees. For example, if an employee says I know how I want my work area set up and I always keep it that way, note that in your outline as something to share with others.
It's easy for any business owner or manager to become a bit overwhelmed. With so many different areas of responsibility, keeping it all straight can be a real challenge. It’s pretty easy for consistency issues to creep in; staying on top of your work day-to-day can seem impossible. Fortunately, you don't have to do it alone! There are plenty of tools and tricks out there which will make consistent execution even easier.
The definition of process consistency is the ability to continually repeat a business process over and over while still getting the same results every single time.
The best way to be consistent at work is by using business processes (BPM / BPMS). This will help you guide your employees through every step of a job and make sure they don’t miss anything that might negatively affect your company’s bottom line.
Brand, marketing, product and service. consistency is the key to success
Just like most things in life, we tend to view consistency and quality as an either/or proposition. What we don’t realise is that there are two factors at play here—quality and consistency—and they’re entirely separate concepts.
This is one of those questions that has a lot of nuances based on your industry and which business model you’re using. For instance, if you have a high-end product, then it’s reasonable for your customers to expect a certain level of quality every time they order. If you’re in an industry like manufacturing where your offerings are similar from purchase to purchase and there isn’t much variance in price or delivery, then consistency probably isn’t as important. Delivering the same product or service over and over again for decades. But consistency is the secret ingredient to making customers happy.
Consistency can be used for growth.
Customer satisfaction and service
The quality of services and products needs to be consistent every time your business deals with a customer. Without consistency, your customers will doubt whether they can rely on you for future purchases. You may even lose repeat business and loyal customers if you don’t strive for consistency. What does it mean to be consistent? Being consistent means maintaining a steady performance level from one transaction or interaction with a customer to another so that quality is always upheld in your products and services.
Business processes are important because they are a step by step guide that describes how things are done the best possible way and makes it easier to focus on improving business processes.
Read More: Why Business Process is Important
It’s your step-by-step plan for achieving your business goals.
Business process management is just like a recipe. It includes all the vital ingredients, along with a set of instructions to take your important business activities from start to finish, successfully and on-time. But instead of a delicious chocolate cake at the end (unless you’re a bakery owner, of course), your finish line could be a product ordered and shipped to a satisfied customer.
Business processes are integral to the growth and success of any company. They set the blueprint or checklist for various activities, allowing employees to carry out small repeatable tasks towards a specific objective. Knowing what business processes are and developing them effectively are different things.
Read More: Business Process Management Benefits
Business process design should structure business processes into three types
Read More: Business Process Design: Three Main Types