How long will the impact from the product / service last?
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Quality of Product/Service refers to the perception of how it meets expectations. Quality means nothing unless related to a specific function or goal being achieved.
Quality of Product is one that exceeds customer expectations resulting in complete satisfaction.
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We must remember that quality is more than just a good product / service but can be defined by many different things. Its overall performance, results and customer service link to that feeling of quality.
Consider your whole customer journey in your market research to make sure you are producing the best you can offer.
Quality of Product/Service Checklist
Longevity
Efficiency
Results – How quickly will it return the intended results?
Responsiveness
How well does the product or service address the customer’s pain points or challenges?
Trustfulness
Gaining confidence and loyalty of customers.
People trust recommendations especially when they come from friends and family.
Expectations
Exceeds the standard
Results “above and beyond.” expectations
Frequently asked questions
Looking for more info? Here are some things we're commonly asked
Quality Management
Quality management refers to the act of monitoring various tasks and activities that are necessary to attain a certain level of excellence. It allows a Business to achieve consistency with its desired standards.
It doesn’t only focus on the products and services, though. It involves the processes, procedures and culture, thus making sure that a company continues to enjoy success for a prolonged period.
Read More: Quality Management: Its Role in Improving Business Processes
Quality management systems are frameworks that define processes, policies and procedures used to achieve certain objectives or projects.
Read More: QMS: Quality Management System: Their Role in Improving Business
EQMS is an acronym for Enterprise quality management software or sometimes electronic quality management system. EQMS is a technical solution that helps manage business processes to help create quality outputs.
Ensure that industry regulations are followed, best practices are always observed and consistently produce high-quality products or services.
Read More: EQMS: Manage Business Processes for Quality and Compliance
ISO offers a way for businesses to improve processes, increase safety standards, and improve quality and consistency in several areas.
International standards give you a competitive edge and authority in your field. It’s why ISO-certified companies are quick to advertise their status. The credentials provide a degree of guarantee. Consumers who see that certification mark know that your organisation does everything to remain compliant. This assurance enhances your relationship with customers.
Read More: ISO: Ensure Compliance and Best Practices