Quality of Product/Service Checklist
Quality of Product/Service refers to the perception of the how it meets expectations. Quality means nothing unless related to a specific function or goal being achieved.
Quality of Product is one that exceed customer expectations resulting in complete satisfaction.
We must remember that quality is more than just a good product / service but can be defined by many different things. Its overall performance, results and customer service link to that feeling of quality.
Consider your whole customer journey in your market research to make sure you are producing best you can offer.
Quality of Product/Service Checklist
Longevity
How long will the impact from the product / service last?
Efficiency
Results – How quickly will it return the intended results?
Responsiveness
How well does the product or service address the customer’s pain points or challenges?
Trustfulness
Gaining confidence and loyalty of customers.
People trust recommendations especially when they come from friends and family.
Expectations
Exceeds the standard
Results “above and beyond.” expectations
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