Defining and understand what a process is and why processes matter in business. A Business process or business method is breaking down complex business processes into a series of smaller steps performed activities or tasks checklist which have their own attributes and contribute to achieving the overall defined goal of the business.
Examples of business processes:
Onboarding a new client
Billing & Accounts
Discovering how the output could be increased by dividing work into sets of simple checklist tasks which would be performed by specialised workers.
Dividing work into a set of simple tasks output could be increased through the use of labour division.
Task division was set at appropriate levels to skills and division by experimenting with the production process.
This experiment the division of labour resulted in productivity increasing by 24,000%, i.e. the workers made 240 times as many pins than before labour division.
Frederick Winslow Taylor – Improved industrial processes and documented in his book The Principles of Scientific Management which focused on standardisation of processes in the early twentieth century.
Henry Ford – The evolution of mass production with the first moving assembly line which revolutionised the manufacturing processes. Instead of one artisan creating a product alone, everyone was taught to do one of 84 simple repetitive jobs.
Benefits of business process management can be simple or complex based on the number of steps, the number of systems involved in achieving a certain objective.
Prevent failures & mistakes
Collaboration and delegation
BPM Business Process Management managing and improving your company’s business processes which can be structured and repeatable or unstructured and variable bringing people and technology together.