Business Process Example: 35 Processes That Businesses Need
What makes businesses successful is the way you do things. The way your business works, how it is efficient and productive. How you operate and what makes you much better than your competitors. These are your business processes. Why Business Process is important?
Optimising your business processes and business functions can help the business work even more efficiently and give you the edge. This is why business process management is essential.
Business Process Example
What are Business Processes?
Business Processes are a set of linked tasks / steps that accomplish a specific business goal in the delivery of a service or product to a customer.
Business processes are designed to produce and complete a specific task.
Business processes were used to improve productivity as far back as the 1700’s with Scottish economist Adam Smith increasing production of the humble pin.
What is Business Process Management (BPM)?
So what is business process management? The process of managing and continuously improving business process within your business.
This can be done by documenting processes with a pen and paper, spreadsheet or with business process management software.
We have compiled a list of different business process example that you may use in your business.
Human Resources Processes
What does HR do? Its a little odd to refer to people as ‘human resources’ but HR are responsible for your most important asset, staff. Keeping them happy and healthy is essential as they contribute to any business success.
Business process example of HR processes:
Human resources planning (HRP)
Plans for hiring needs in the future. HR needs to balance both long and short term staffing requirement.
Recruitment and Candidate Selection
Recruitment and selection of the best candidates for the role.
Employee Hiring & Onboarding
Job Offer Process to make a formal job offer.
Employee Onboarding process new employee is key to get them up and running and keep hold of great talent. Introducing them to the team, help them understand their role, and help them feel confident in the new working relationship.
Performance management is a process of analysing how well each employees are doing in their jobs and working out ways to help them improve.
Success management, performance, appraisal planning, monitoring, reviewing, and then rewarding performance.
Learning, Training & Development
Empower employees to be the best they can. Learning, training and development helps develop new skills and upgrade skills to benefit the business.
Employee Leave & Holiday Requests
HR compliance is critical to make sure laws are being complied and regulations followed.
Policies & Procedures
HR Policies and Procedures safeguard both employer and employee.
Disciplinary & Grievance to deal with unacceptable or improper behaviour.
Succession planning process is about having a plan in place for contingencies if a key employees decides to leave the business.
Employees leaving and moving onto new roles
This can be difficult as no one wants to have to go through the redundancy process but there are strict rules on how it is performed.
Customer Success Processes
Customer success process is about establishing, developing, and building business relationships ensuring clients achieve what they need to with your product or service.
Business process example of customer success processes:
Customer Onboarding Process
Customer onboarding is the first experience a customer gets working with your business make it a great experience. Customer success process is one of the most important business processes.
What best suits your business? For Instance a introductory phone call to introduce yourselves with a follow-up email with all important they may need with contact name and details. Maybe you have a self service onboarding process that can guide clients.
Customer Problem Solving Process
Proactively providing answers and solutions to problems they may encounter. From self service knowledge base, phone number, customer success manager, email help or even live chat help.
Customer Success Feedback
Customer success involves continual contact, follow up and asking clients for their feedback on your product or service.
Business Finance & Accounting Processes
Business process example for business finance & accounting processes:
Business budget help maintain a healthy cash flow
Financial analysis process is about evaluating business success, project viability, costs and budgets to determine their overall performance.
Strategic Business Planning
Strategic business planning the process of establishing a direction of the business.
Expense management process focuses on payments, and audit business overheads.
Invoice & Billing
Business Payroll to pay staff their wages, pay taxes and health & pensions.
Taxation & VAT (UK)
Corporation Tax, End of Year Accounts, VAT, dividends, income tax and PAYE.
Business Operational Processes
Operational processes are day to day running processes
Business process example of business operational processes:
Procurement process is about identifying and implementing certain steps to ensure that goods are acquired and services meet.
Strategic business planning is the process where you set out goals and document a direction of your business.
Identify Business Opportunities and Threats.
Goal-setting, analysis, strategy implementation and strategy monitoring
Proactively schedule time to review all business policies and procedures.
Background information to why the change is needed, Policy proposals, document outcomes of research and policy analysis, document meetings and consultation and drafting new versions.
Business development process for identify, nurture and acquire new customers and business growth opportunities.
Processes to help develop and implement growth -Partnerships, new markets, trends, networking, trade shows and new business opportunities.
Sales & Marketing Processes
Sales and marketing processes how you attract new leads and persuade them to become your customers.
Business process example for sales process:
Lead Generation sales person: Prospecting, qualifying, presenting, closing the sale and then the nurturing process.
The customer journey or steps the customer takes along the sales funnel.
Sales funnel the buying process that customers go through when purchasing products / service.
Step-by-step blogging process process
Social media account needs
Think about security with Social Media Security Audit.
Sending emails to prospects and customers process
Nurture your leads
Keep website up to date and accurately reflect what your target audience is looking for. This is your shop window so make sure it reflects what your customer wants.
Keep on top of website security.
Checkify Business Process Management Software
Are you surprised how many processes are involved in running a business? Checkify offers you a way to document and store each process and launch it every time you need it.